Based upon your description, the decision you obtained appears to become a rip-off. Telus takes customer protection quite significantly, and we want to guarantee you of the following:
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@Oleginza Wrote: I identified as Telus CS at 8.55AM Mountain time and so they hanged up on me, saying that I ought to connect with all through "normal Place of work hrs". Is this for actual?
Having said that, the ideal just occurred. Right after talking to Telus business enterprise, I was not happy with the approach made available and asked to be tranferred to your LOYALTY dept. She adjusted the cost of the data approach but enhanced the price of the cell phone for any Web of -$one. WHAT A JOKE!!!
I known as Telus CS at eight.55AM Mountain time they usually hanged up on me, expressing which i should get in touch with through "regular Office environment hours". Is that this for serious?
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The scammer identified as this early morning with the selection 17787193836. It absolutely was a girl. She supplied me to alter my phones into a loyalty plan that was a way much better deal than what I've now.
I commit about $4500 a 12 months with Telus. In January I bought an out of doors digicam for $seven/thirty day period but regretted it and needed to return it. It absolutely was new during the box - only plugged in to check it. Following a several several hours waiting around to the cell phone I acquired that there is a $340 payment to cancel. That could be a ton for any $50 digicam. I pleaded Using the agent to waive the charge given that I am a faithful customer for thus prolonged. He explained a manager will connect with to debate. No one referred to as back. Per month later on I attempted yet again. Eventually, in April, soon after 8 several hours about the cellphone about this difficulty as many as that point, I gave my ultimatum… waive the high cancellation cost or I terminate many of the services with Telus and go somewhere else. No. So, I cancelled every little thing. A shame, simply because I haven't experienced a single problem with the Tv set, internet, or cell phones and preferred Telus… for more than fourteen years. However the $7 cost persisted. Sigh. Additional hrs within the telephone. Why Is that this the only way to speak? It's so disheartening and a colossal waste of time.
The TELUS team acknowledges that our do Telus TV support Canada the job spans a lot of Territories and Treaty places and we've been grateful for the standard Knowledge Keepers and Elders that are with us today, all those who have long gone ahead of us and also the youth that encourage us.
I guess I am just previous, but I don't forget a time when you could get in touch with a company, talk with a human without sitting on hold for hours, and actually get customer service. Thanks Telus for a beautiful customer working experience.
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The TELUS workforce acknowledges that our operate spans numerous Territories and Treaty regions and we've been grateful for the standard Information Keepers and Elders who're with us nowadays, those who have absent just before us and the youth that inspire us.